Social Media Strategies Your Business Depends On

purelysocialmedia

Note to our readers:

Hey guys! It’s been a while. We’ve been super busy trying to build our brand and tending to our clients.  But we’re back and coming at you with more posts on a more regular basis. 

We’ve decided to work with freelance bloggers to help diversify the information that we bring to you, as well as stabilize our post frequency, so you have something to read from us on a very regular basis. This week’s article is written by Holly Sturgeon, a beauty and fashion blogger from the UK who has a passion for social media and loves to dig up information to bring to you guys. Welcome to the team, Holly! Hope you all enjoy!

Back in the days our businesses depended on local and national advertising in Newspapers, on Radio and Television. Whilst those things are still important for spreading the word about your business, other options, (Free options at that – Thanks us later!) are now available.

Social Media has pretty much dominated our lives over the past few years with more than 307 million monthly average users on Twitter alone. You might use social media for keeping track of your favourite celebs or for sharing your cute cat pictures rather than for promoting your business, but sharing your content on Twitter, Facebook and Instagram (or any other of the numerous social media platforms that are available) could actually prove to be quite fruitful.

Ever scrolled through your news feed on Facebook or Twitter and seen a blogger or business letting you know all about their latest product or service? Of course you have! Well that’s because those businesses have started their own social media campaigns and began promoting themselves by using different social media strategies including the one’s we’re about to mention.

Whether your business is a blog, a service or is product driven, your primary aim of using social media will doubtlessly be the same and that is to reach new audiences and welcome new customers to your business. Here are a few social media strategies your business depends on:

Advertise Your Social Media Accounts

Of course, the purpose of using social media is to promote your business but your business also needs to promote your social media. (hear us out!). Presuming you already have a website, ensure you put your Twitter or Facebook handles on your homepage and in your ‘contact’ page. Customers feel more secure knowing they can contact you instantly and so letting them contact you via social media for any customer issues is a great way to attract followers and of course encourages user engagement. It’s also vital to ensure that when you are sent a query or comment that you reply to each one individually and personally. Also ensure you deal with all ‘personal’ or account queries via direct message to ensure customer confidentiality. All of this will ensure that your followers will feel safe and this is likely to result in return business.

Content

In order for this to work, it is really important to ensure you keep your feed current. Using apps such as Buffer or Hootsuite, you can schedule posts to appear on your timeline at your preferred times. In terms of what content to publish, businesses should always keep things professional with a hint of humour. Retweeting controversial users or using foul language are definite no-no’s but posting up the odd cute cat picture (obsessed!) will keep your timeline current and will encourage users to engage by favouriting, liking or retweeting your status. You should also consider keeping your tweets short (under 100 characters) as shorter tweets are proven to attract 17% more engagement.

Timing

Timing your updates is also important. According to Social Media Scientist Dan Zarrella, Twitter engagement for brands increases by 17% at the weekend. It has also been proven that Twitter users who use their mobile phones to browse their newsfeeds are 181% to be on Twitter during their commute. Perhaps consider posting in the early morning. The same applies to Facebook and Instagram (we’ve all done it) as we are all more likely to browse through social media platforms out of boredom whilst travelling.

 Images

Here we go with the cute cat pictures again – You are twice as likely to receive comments, replies, likes, retweets etc if you post an image with a link. So whether you choose to post a picture of your latest service or even a picture of the office Christmas Tree, you are encouraging people to engage with your brand. Engagement = visitors = Followers = Customers which is the aim of the game.

Hashtags

The hashtag trend started on Twitter but is now actually popular across most social media platforms. At the end of your status, placing a relevant yet popular hashtag will mean that your tweet will reach new followers. In fact, of all the information and advice given in this blog, this is probably the most important and successful tip. Here’s an example of how to use a hashtag:

 “Spending the weekend decorating the office. #springcleaning “

 Anyone who types “spring cleaning” into the search bar on Twitter will be able to see your tweet, this also applies to Instagram and Pinterest. Using more popular hashtags, including ‘trending’ hashtags (which you will see on the left hand side of Twitter or on the right side of Facebook) will obviously mean your tweet reaches a bigger audience, but that also means that more people use that hashtag and so your tweet will be pushed down the newsfeed very quickly, leaving a limited amount of time for users to see your status.

If you use hashtags that are relevant to your status, you will reach new users that are genuinely interested in what you have to say meaning you are more likely to encourage engagement and receive more followers.

You might want to consider creating your own hashtag. For example if your business is called “purelysocial” (shameless plug – We’re not even sorry!) then type your status similar to this format:

 “There’s only 6 weeks left until Christmas, Are you prepared? #purelysocialmedia”

If someone retweets your status, their followers will see your business name in the tweet, despite the fact that you’re not directly advertising. Clever huh?

Competitions

Everyone wants something for nothing. We all have entered a competition at some stage in our lives, whether it was in a magazine or even just buying a lottery ticket. Running a competition on social media can prove to be extremely popular and will definitely encourage people to follow you. Whether you offer a service or a product, running a competition on social media where the users are required to “follow and share/retweet” your status to enter will mean you will get a follower, who will share your status with their followers, who will then share it with their followers and so on. It can result in hundreds of followers and will mean more people will visit your website. Using clever hashtags (such as #win, #competition and #giveaway) for this, like previously mentioned will see your competition reaching the masses.

Paid for Ads

No-one really wants to pay for something if they can achieve similar results for free but we thought we should cover all options available to your business. Of course, there are paid options available on both Facebook and Twitter where you can start a campaign which see’s the platform advertise your service on newsfeeds. You might have seen “promoted” statuses on Twitter which are paid for advertisements and the ads on the right hand side of Facebook are also paid for. Advertising this way is definitely useful for those who have a budget to work with but can also be an expensive way of experimenting with social media.

Using social media can increase your customers greatly and is definitely something your business will depend on if you want to increase exposure online. Keep an eye on this blog for more tips on using social media to promote your business and feel free to submit your questions!

Until then, feel free to share your cute cat pictures with us @Purelysocialtip

5 ways to remain relevant on social media in the fashion/beauty industry

  ODD MOLLY SS2011 NEW YORK 09/15/2010

As a fashion/beauty professional, you are uniquely positioned to be able to pull from a wide variety of sources to ensure that you remain on trend. The fashion beauty is one that will always be relevant because it is always changing and evolving to meet society’s needs. The question here is: How do you remain relevant in social media during all of these changes?

  1. Keep up with your resources.

    You probably already follow tons of magazines and blogs relevant to your trade. If you aren’t, you definitely should be. Use these resources to your advantage. Dedicate a day to posting an inspiration from your favorite magazine or blog on a regular basis. If there was a makeup look, outfit, or tip in Nylon magazine, for example that caught your eye or fit your aesthetic, it may be a good idea to shout them out. This lets your client base know that you keep up with current trends.

  1. Recreate a look.

    Going back to that look in Nylon magazine, take it a step further. Why not try to duplicate it. If you are a clothing boutique with similar piece, try to recreate the look. When you do that, be sure to include key hashtags. See below for example:

This is a look from the Spring 2015 Ralph Lauren Runway show.

Figure 1: Getty Images

This is a duplicated look from things the average consumer can find in their local boutique.

Figure 2: Created by Purely Social media via Polyvore

A social media post may include Figure 1 in one post, discussing points about the image that your customers may find interesting and how monochromatic looks may be in style. This post could include hashtags like: #SS15 #NYFW #monochromatic #springfashion #spring2015 and things of that nature. Figure 2 would come shortly after (at peak times) with a fun caption like “buy the look from us” with a staff member wearing a similar look using items from your store. As a result, you are making your business relevant by placing yourself at the top of customer’s minds with current fashion events.

This trick can be done with any of the businesses that fall within the fashion and beauty umbrella. We’ve even had one of our clients create nail looks to match fashion trends from Fashion Week. An army green ombre nail would go great with this look!

  1. Capitalize on Award Season and Fashion weeks.

    During award season and fashion week, regardless of your geographical location, timelines are filled with fashion week looks and award show and after show looks. This is the perfect opportunity to hashtag stalk observe and steal bandwagon to showcase your business. Whether you sell clothing, style hair, or specialize in nails, you can make these peak times relevant to you. The legwork is already done for you in making the hashtag relevant, now you just have to find a way to customize it to your business. A makeup artist, for example, may want to pay key attention to Red Carpet makeup trends or Award show looks that can be done at home. Women are always looking for key ways to look great quickly and low cost. One idea is to take a high quality look and show women step-by-step how to do it at home with an Instagram 15 second video. Another option is to just do a side-by-side with a popular look from an event and your rendition of that look. This way you can display your skill set and draw in business.

  1. Do research on seasonal trends.

    This is especially true if you live in an area where there is more than 1 season. Keep in mind that fashion weeks usually occur before the respective season does, so you’ll have plenty of time to pull research. Once you have your research put together, you can use your posts to remind your client base of what the trends to watch were. Trends in fashion and beauty are relevant all year round. If you are able to use your business as the go-to for women who are interested in keeping up with the trends, you’re sure to generate quite a bit of traffic for yourself. If you’re a nail salon, why not show your followers which colors are currently trending for spring. If you’re a shoe store, show your customers what shoes they need. Today’s society is easily influenced by social media platforms and often look to social media platforms for advice on what to wear, how to execute a makeup look, or what nail color to get next. You can easily position yourself as a resource on upcoming trends by just doing your own research, which you’re probably already doing anyway.

  1. Pay attention to fashion and beauty trending pop culture.

    What shows are popular right now? What celebrities are current fashion icons and how can you capitalize on that? Like it or not, Kim Kardashian has been a fashion icon for several years and she has found a way to make her look relevant consistently throughout. What can you pull from that and give to your client base? If you can tell your client base how to look like someone they admire, you can gain a competitive advantage on social media against your direct competitors.

Basically, the way you stay on trend is by telling your client base what they want to know, sometimes, even before they know that they want to know it. Keep an eye on what’s happening in your industry and find ways to make it relevant to your client base. Understand who your target market is and give them news that’s relevant to them. If you’re targeting teenagers, they may be interested in more casual fashion and beauty, whereas women in their 20s may be more interested in date night looks, work looks, and things of that nature. New moms may want to know how to look good for a night out somewhere between setting the baby down for a nap. You need to anticipate your client’s needs and provide them with the content they crave. That’s how you stay on trend on a consistent basis. Questions? Need help? Feel free to comment below, send us an email, or tweet @ us!

Social Media Strategy Template

Originally posted on Scoop.it under Social Media News http://www.scoop.it/t/social-media-news-source

Originally posted on Scoop.it under Social Media News
http://www.scoop.it/t/social-media-news-source

Marketing Content to Millennials  

Influencing

When thinking about social media marketing, it is important to think about who your audience is and how to ensure that they are aware that you exist. Content marketing is crucial to this i.e. making sure that the content you produce is relatable to your target market. Today’s topic is Millennials. The term “Millennials” refers to the group of people who started to reach adulthood around the year 2000 (currently ages 18-37), aka Generation Y: the Tech Generation. Millennials make up 25 percent of the population, which presents them with the power to have a serious impact on the GDP. Much like Baby Boomers in the 1990s, Millennials have the power to lift the GDP at least a percentage point higher than current levels. By the year 2020, Millennials will make up nearly 50% of the workforce and account for 30% of retail sales. If Millennials are even a portion of your target market, you need to make sure that you know how to reach them.

Studies show that the Age of Technology is having more than just a technological impact on Millennials. It is actually changing the biological make-up of Millennial consumers, as they are now rebuilt to multitask and seek reward for committing their time to consuming brand content. This is why generic sales pitches on social media doesn’t work for this group. Millennials require interaction in order to engage with a brand.

According to a study by Yahoo, Millennials desire:

  • To immerse in content
  • To satisfy fandom
  • To be “in the know”
  • To have the necessary resources to succeed

Knowing these 4 things about Millenials, it can be deducted that successful content needs:

  • To have depth
  • Be current on pop culture
  • Include facts on specific, relevant topics
  • Include tips for success

The difficult part of creating content that fits these specifications is molding it to fit into the restrictions of the social media platforms you’re using. How do you provide depth in an image on Instagram or give a tip for success in under 140 characters? How do you create content as a brand that consumers will want to engage with? A Yahoo study gives 7 helpful tips that we’ve elaborated on for relevance.

  • BE BriefKeep It Simple and Sweet.
    • DON’T over complicate a simple idea to make it more appealing, it will only deter audiences. Creativity is always a good skill to use in creating content, but you need to make sure that your ideas remain clear and concise throughout.
    • DO remember what your initial point is and make sure that it is still apparent even after all the primping and fluffing is over.
  • BE Entertaining & Humorous – Have fun with your content.
    • DON’T keep it cut and dry and strictly business.
    • DO find a cool way to integrate humor into your content to make it entertaining. Put your own twist on a current meme to make it relevant to your industry. Find a trending hashtag that you can make relevant to your industry and jump in on the conversation.
  • BE Fresh & Unique – Dare to be different.
    • DON’T do the same thing you’re competitor is doing. You’ll only blend in with the noise.
    • DO Keep an eye on what you’re competitor is doing and see how you can execute it better or differently. While it’s important to be aware of your competitor’s actions, copying is frowned upon and you could risk getting called out and tarnishing your brand.
  • BE Informative/educational – Sharing is caring!
    • DON’T be secretive and unapproachable. Gone are the days when brands were thought of as this unknown superior that could do no wrong. Brands are now expected to loosen up and communicate with their consumers.
    • DO provide your target market with helpful information that they can apply to their lives. Tell them something they don’t know. Tell them something that they would like to know about you, about your industry, something applicable to their future business… with you.
  • BE Relevant to the individual – Customer is key
    • DON’T group your customer into one large faceless, nameless, passionless lump.
    • DO practice targeted marketing efforts. As a business professional, your bottom line is obviously first in your mind, but do not forget about your customer’s wants and needs. To ensure that your content is relevant to the individual, you must get to know the individual demographics in which your customers lie and strategize on how to meet their needs.

Your Guide to an Action Plan

SaleBased on experience we would say that the number 1 mistake that many businesses make when it comes to social media is not taking the time to develop a plan of action and then giving it an opportunity to work. Social media success does not happen over night, it takes time to develop a presence, to gain followers and to learn what those followers are most interested in. Having a plan in place, makes daily posting easier as you will have to spend your time wondering what to post next and when.

Here, at Purely Social, we always suggest action plans to our clients in order to assist them in visualizing their social media strategy. Action plans are a great guide to help you put your thoughts in order and reach your social media goals. You can actually create them yourself, if you have time to. It’s quite simple. Here are some easy simple steps to how we create our action plan.

  1. Analyze your current status. Before you move forward in creating a strategy for change, you need to analyze the current status of your social media presence. Take a look at any of the social media accounts you have already established and ask yourself these questions:
    • Are you using vivid, high definition, images?
    • Are you posting as frequently as recommended for that platform?
    • Are you captivating your audience and gaining engagement?
    • Where are your other shortcomings?
  1. Identify your reasons for being on social media. What are your goals? Are you trying to strengthen your brand, gain more business, humanize your brand? Before you jump on social media, you need to know why you’re there otherwise it’s pointless. It is important to set your goals as a team and in writing to ensure that you know where you’re headed and can easily analyze whether or not you meet these established goals.
  1. Ask yourselves the following key questions:
  • “Only We…?” What makes you stand out from the competition?
  • Can your company culture nurture and sustain a social media transformation?
  • Are you a conversational brand? Or could you be?
  • Where are your customers & competitors?
  • What is your source of rich content
  • What does social media success look like for Access West?

This will assist you in deciding which direction to take your social media marketing in, what type of content to post, what platforms to choose, and how to reach your target audience.

  1. Next, take a look at your competition both locally and globally. See if you can identify what they are doing well and what they are doing wrong. Analyze them based on the questions illustrated in step 1. This will also help you to see where you can gain a competitive advantage and show you where you stand in comparison.
  1. Now it’s time to decide which platforms you want to use. Take a look at where your target audience is and go there! It’s as simple as that. If you’re just starting out, you don’t want to jump on too many platforms at once. It’s better to start on one or two and execute them expertly than to hop on all of them and execute them poorly. For example, if your business is a nail salon, Instagram is a great option to utilize, but if your business is an insurance firm, Instagram may not be your primary choice of platforms. This step is where you really take the time to browse through the platforms and do your research. Google Plus is an up and coming platform that is perfect for most business owners, Facebook, on the other hand, may only be suitable for those businesses targeting the 55+ audience, and Instagram is where you can reach the younger demographic. It is important to know all of this information prior to selecting which platforms to use for your firm.
  1. Identify which member(s) of your team will be leading the posting and create a schedule. Scheduling is the way we get things done in business, so a great way to ensure that you’re doing what you’re supposed to do on social media. In order to create a schedule, you need to know the best times to post for each social media platforms. This is determined by when YOUR audience is on social media. There are default times for each network, but this doesn’t always mean that t will work for your industry, so it is important to research your audience and learn their social media habits. When you’re getting started, post several times a day at different times throughout the day and take a look at your analytics. That’s how you will know what is working and what isn’t working.

 

K.I.S.S (Keep It Simple & Sweet)

Keep it simple stupid graphic created by Purely Social Media with Canva

created by Purely Social Media with Canva

So recently while working on a project a colleague of ours kept referring to this acronym K.I.S.S. (Keep it simple & sweet) and it struck a cord. We thought it wise to write a blog article on this acronym and how we believe it relates to social media.

First and foremost, time and time again we see businesses over-think and over-complicate their social media efforts. Keep in mind that social media is intended to be fun and a virtual space to engage with others, that’s it! If you make a sale or gain a new customer through social media that’s fantastic, but if that is the primary focus of your social efforts you’re going to seriously struggle. People are tired of being marketed to and they certainly don’t want you doing it on their social accounts, so when it comes to marketing your business on social media it’s best to get  creative but keep it simple!

Before you even jump into the social media space you need to ask yourself a few questions. (The following questions were presented by Mark Schaefer at Social Media Success Summit 2014):

  1. What makes your business unique? Why do your customer’s choose to do business with you? It’s worth it to take some time to survey your current customer base and ask they what it is about your business that gets them to continue to do business with you. The value that you think you bring to your customers and they value they perceive you bring are most likely quite different.
  2. What is your overall company culture and can it support a social media presence? Is your business flexible enough to make the necessary and timely changes that social media often calls for?
  3. Are you open to listening to others, building relationships and engaging with your potential customers? To be successful on social media you need to remove your brand’s ego and be open to and genuinely interested in learning about others. Observe what is happening in your space and then dive right into the conversation. If you plan to have multiple people within your organization participate in your social media, take the time to create some guideline and rules of conduct to avoid avoidable hiccups.
  4. What platforms are right for you? We’ve said it before and we will say it again you do not need to be on every platform at all times. It is best to take each platform one at a time and build a strong presence. Keep in mind that not everyone is on every platform so do your homework. Where are your customers and where is your competition?
  5. What will be your source of rich content? This question will be simple to answer if you’ve taken the time to really answer the previous questions. Blogs, podcasts and videos are all great sources of rich content. Determine how you can enrich and enhance old and existing content. Update older blogs, convert a blog into an infographic or short video. There are lots of inexpensive and free tools available to help business owners create unique and interesting content.
  6. The final and most important question is “What does success on social media look like for you and your business?” It’s best to get a few of the key individuals in your organization to contribute their thoughts on this topic as well. It’s best to set goals and define success so you can know when you’ve achieved it and set new ones. Just remember that social media success takes time and patients, trial and error, so be consistent and clear with your efforts.

Action Plan

Once you’ve taken the time to answer these questions now it’s time to create a plan. This is actually the first step we take with all of our clients. Create a plan of action. The number one issue with social media is that business can begin to feel overwhelmed with content creation and posting when there is no plan in place. Once you’ve done a little investigation into your competition and have determined what your source of unique rich content will be map out your week. For example, Facebook is not a platform that requires you to post everyday multiple times a day, but Twitter, on the other hand, requires multiple posts throughout the day and a higher level of engagement.

Map out your week and be sure to include weekend posts. Even though you’re on these platforms for business purposes most of your followers and customers are there for entertainment and interactions. People are consuming content on their commutes to and from work, on their lunch breaks, in the evenings and on the weekends during their down times. Post your content to be visible when the most amount of eyes are available. If you choose to post on LinkedIn consider posting between 6:30am and 7:30am or after 6pm. Writing a blog? Research shows that Monday’s at 11am is the best time to post; however, we have found that Tuesdays and Thursdays at 11am are best for us.

Originally from J Campbell Social Marketing

Originally from J Campbell Social Marketing

Determine what type of content you will share on which days and to which platforms. Here is just a framework to help you understand and guide you in developing your own plan:

  • Monday: Answer frequently asked questions
    • LinkedIn 7am & Facebook 11:30am
  • Tuesday: Post blog
    • Google+ 12pm & Twitter 11am,12:15pm, 1pm, 4:30pm, 5:45pm, 6:30pm
  • Wednesday: Share an infographic or video
    • Google+ 8am & Facebook 12:30pm
  • Thursday: Share a DIY or tips
    • LinkedIn 6pm
  • Friday: Share an aspect of your company culture or highlight the achievements of an employee
    • Facebook 9am & Google+ 11:45am

Keep in mind that you do not want to post the exact same content on the same day to multiple platforms so consider having 2 categories per day or re purposing old content. Another thing you can try is creating two images and two versions on copy for the same piece on content. But no one wants to see the exact same thing you posted on Facebook on Google+ 15 minutes later. The most important thing is to have fun with it. Think of social media as your bridge between Public Relations and Marketing in real time. It allows you the opportunity to engage and communicate your brand in real time. Keep it simple, make it fun and be authentic and you’ll soon find your social media success!

If you find yourself struggling, shoot us an email. We’d be more than happy to give you a few pointers to put you in the right direction. In the meantime, share this article with fellow professionals and small business owners who you think may be interested and let us know what you think! We love chatting on Twitter or in the comments below!