Social Media Strategies Your Business Depends On

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Note to our readers:

Hey guys! It’s been a while. We’ve been super busy trying to build our brand and tending to our clients.  But we’re back and coming at you with more posts on a more regular basis. 

We’ve decided to work with freelance bloggers to help diversify the information that we bring to you, as well as stabilize our post frequency, so you have something to read from us on a very regular basis. This week’s article is written by Holly Sturgeon, a beauty and fashion blogger from the UK who has a passion for social media and loves to dig up information to bring to you guys. Welcome to the team, Holly! Hope you all enjoy!

Back in the days our businesses depended on local and national advertising in Newspapers, on Radio and Television. Whilst those things are still important for spreading the word about your business, other options, (Free options at that – Thanks us later!) are now available.

Social Media has pretty much dominated our lives over the past few years with more than 307 million monthly average users on Twitter alone. You might use social media for keeping track of your favourite celebs or for sharing your cute cat pictures rather than for promoting your business, but sharing your content on Twitter, Facebook and Instagram (or any other of the numerous social media platforms that are available) could actually prove to be quite fruitful.

Ever scrolled through your news feed on Facebook or Twitter and seen a blogger or business letting you know all about their latest product or service? Of course you have! Well that’s because those businesses have started their own social media campaigns and began promoting themselves by using different social media strategies including the one’s we’re about to mention.

Whether your business is a blog, a service or is product driven, your primary aim of using social media will doubtlessly be the same and that is to reach new audiences and welcome new customers to your business. Here are a few social media strategies your business depends on:

Advertise Your Social Media Accounts

Of course, the purpose of using social media is to promote your business but your business also needs to promote your social media. (hear us out!). Presuming you already have a website, ensure you put your Twitter or Facebook handles on your homepage and in your ‘contact’ page. Customers feel more secure knowing they can contact you instantly and so letting them contact you via social media for any customer issues is a great way to attract followers and of course encourages user engagement. It’s also vital to ensure that when you are sent a query or comment that you reply to each one individually and personally. Also ensure you deal with all ‘personal’ or account queries via direct message to ensure customer confidentiality. All of this will ensure that your followers will feel safe and this is likely to result in return business.

Content

In order for this to work, it is really important to ensure you keep your feed current. Using apps such as Buffer or Hootsuite, you can schedule posts to appear on your timeline at your preferred times. In terms of what content to publish, businesses should always keep things professional with a hint of humour. Retweeting controversial users or using foul language are definite no-no’s but posting up the odd cute cat picture (obsessed!) will keep your timeline current and will encourage users to engage by favouriting, liking or retweeting your status. You should also consider keeping your tweets short (under 100 characters) as shorter tweets are proven to attract 17% more engagement.

Timing

Timing your updates is also important. According to Social Media Scientist Dan Zarrella, Twitter engagement for brands increases by 17% at the weekend. It has also been proven that Twitter users who use their mobile phones to browse their newsfeeds are 181% to be on Twitter during their commute. Perhaps consider posting in the early morning. The same applies to Facebook and Instagram (we’ve all done it) as we are all more likely to browse through social media platforms out of boredom whilst travelling.

 Images

Here we go with the cute cat pictures again – You are twice as likely to receive comments, replies, likes, retweets etc if you post an image with a link. So whether you choose to post a picture of your latest service or even a picture of the office Christmas Tree, you are encouraging people to engage with your brand. Engagement = visitors = Followers = Customers which is the aim of the game.

Hashtags

The hashtag trend started on Twitter but is now actually popular across most social media platforms. At the end of your status, placing a relevant yet popular hashtag will mean that your tweet will reach new followers. In fact, of all the information and advice given in this blog, this is probably the most important and successful tip. Here’s an example of how to use a hashtag:

 “Spending the weekend decorating the office. #springcleaning “

 Anyone who types “spring cleaning” into the search bar on Twitter will be able to see your tweet, this also applies to Instagram and Pinterest. Using more popular hashtags, including ‘trending’ hashtags (which you will see on the left hand side of Twitter or on the right side of Facebook) will obviously mean your tweet reaches a bigger audience, but that also means that more people use that hashtag and so your tweet will be pushed down the newsfeed very quickly, leaving a limited amount of time for users to see your status.

If you use hashtags that are relevant to your status, you will reach new users that are genuinely interested in what you have to say meaning you are more likely to encourage engagement and receive more followers.

You might want to consider creating your own hashtag. For example if your business is called “purelysocial” (shameless plug – We’re not even sorry!) then type your status similar to this format:

 “There’s only 6 weeks left until Christmas, Are you prepared? #purelysocialmedia”

If someone retweets your status, their followers will see your business name in the tweet, despite the fact that you’re not directly advertising. Clever huh?

Competitions

Everyone wants something for nothing. We all have entered a competition at some stage in our lives, whether it was in a magazine or even just buying a lottery ticket. Running a competition on social media can prove to be extremely popular and will definitely encourage people to follow you. Whether you offer a service or a product, running a competition on social media where the users are required to “follow and share/retweet” your status to enter will mean you will get a follower, who will share your status with their followers, who will then share it with their followers and so on. It can result in hundreds of followers and will mean more people will visit your website. Using clever hashtags (such as #win, #competition and #giveaway) for this, like previously mentioned will see your competition reaching the masses.

Paid for Ads

No-one really wants to pay for something if they can achieve similar results for free but we thought we should cover all options available to your business. Of course, there are paid options available on both Facebook and Twitter where you can start a campaign which see’s the platform advertise your service on newsfeeds. You might have seen “promoted” statuses on Twitter which are paid for advertisements and the ads on the right hand side of Facebook are also paid for. Advertising this way is definitely useful for those who have a budget to work with but can also be an expensive way of experimenting with social media.

Using social media can increase your customers greatly and is definitely something your business will depend on if you want to increase exposure online. Keep an eye on this blog for more tips on using social media to promote your business and feel free to submit your questions!

Until then, feel free to share your cute cat pictures with us @Purelysocialtip

Social Media Strategy Template

Originally posted on Scoop.it under Social Media News http://www.scoop.it/t/social-media-news-source

Originally posted on Scoop.it under Social Media News
http://www.scoop.it/t/social-media-news-source

K.I.S.S (Keep It Simple & Sweet)

Keep it simple stupid graphic created by Purely Social Media with Canva

created by Purely Social Media with Canva

So recently while working on a project a colleague of ours kept referring to this acronym K.I.S.S. (Keep it simple & sweet) and it struck a cord. We thought it wise to write a blog article on this acronym and how we believe it relates to social media.

First and foremost, time and time again we see businesses over-think and over-complicate their social media efforts. Keep in mind that social media is intended to be fun and a virtual space to engage with others, that’s it! If you make a sale or gain a new customer through social media that’s fantastic, but if that is the primary focus of your social efforts you’re going to seriously struggle. People are tired of being marketed to and they certainly don’t want you doing it on their social accounts, so when it comes to marketing your business on social media it’s best to get  creative but keep it simple!

Before you even jump into the social media space you need to ask yourself a few questions. (The following questions were presented by Mark Schaefer at Social Media Success Summit 2014):

  1. What makes your business unique? Why do your customer’s choose to do business with you? It’s worth it to take some time to survey your current customer base and ask they what it is about your business that gets them to continue to do business with you. The value that you think you bring to your customers and they value they perceive you bring are most likely quite different.
  2. What is your overall company culture and can it support a social media presence? Is your business flexible enough to make the necessary and timely changes that social media often calls for?
  3. Are you open to listening to others, building relationships and engaging with your potential customers? To be successful on social media you need to remove your brand’s ego and be open to and genuinely interested in learning about others. Observe what is happening in your space and then dive right into the conversation. If you plan to have multiple people within your organization participate in your social media, take the time to create some guideline and rules of conduct to avoid avoidable hiccups.
  4. What platforms are right for you? We’ve said it before and we will say it again you do not need to be on every platform at all times. It is best to take each platform one at a time and build a strong presence. Keep in mind that not everyone is on every platform so do your homework. Where are your customers and where is your competition?
  5. What will be your source of rich content? This question will be simple to answer if you’ve taken the time to really answer the previous questions. Blogs, podcasts and videos are all great sources of rich content. Determine how you can enrich and enhance old and existing content. Update older blogs, convert a blog into an infographic or short video. There are lots of inexpensive and free tools available to help business owners create unique and interesting content.
  6. The final and most important question is “What does success on social media look like for you and your business?” It’s best to get a few of the key individuals in your organization to contribute their thoughts on this topic as well. It’s best to set goals and define success so you can know when you’ve achieved it and set new ones. Just remember that social media success takes time and patients, trial and error, so be consistent and clear with your efforts.

Action Plan

Once you’ve taken the time to answer these questions now it’s time to create a plan. This is actually the first step we take with all of our clients. Create a plan of action. The number one issue with social media is that business can begin to feel overwhelmed with content creation and posting when there is no plan in place. Once you’ve done a little investigation into your competition and have determined what your source of unique rich content will be map out your week. For example, Facebook is not a platform that requires you to post everyday multiple times a day, but Twitter, on the other hand, requires multiple posts throughout the day and a higher level of engagement.

Map out your week and be sure to include weekend posts. Even though you’re on these platforms for business purposes most of your followers and customers are there for entertainment and interactions. People are consuming content on their commutes to and from work, on their lunch breaks, in the evenings and on the weekends during their down times. Post your content to be visible when the most amount of eyes are available. If you choose to post on LinkedIn consider posting between 6:30am and 7:30am or after 6pm. Writing a blog? Research shows that Monday’s at 11am is the best time to post; however, we have found that Tuesdays and Thursdays at 11am are best for us.

Originally from J Campbell Social Marketing

Originally from J Campbell Social Marketing

Determine what type of content you will share on which days and to which platforms. Here is just a framework to help you understand and guide you in developing your own plan:

  • Monday: Answer frequently asked questions
    • LinkedIn 7am & Facebook 11:30am
  • Tuesday: Post blog
    • Google+ 12pm & Twitter 11am,12:15pm, 1pm, 4:30pm, 5:45pm, 6:30pm
  • Wednesday: Share an infographic or video
    • Google+ 8am & Facebook 12:30pm
  • Thursday: Share a DIY or tips
    • LinkedIn 6pm
  • Friday: Share an aspect of your company culture or highlight the achievements of an employee
    • Facebook 9am & Google+ 11:45am

Keep in mind that you do not want to post the exact same content on the same day to multiple platforms so consider having 2 categories per day or re purposing old content. Another thing you can try is creating two images and two versions on copy for the same piece on content. But no one wants to see the exact same thing you posted on Facebook on Google+ 15 minutes later. The most important thing is to have fun with it. Think of social media as your bridge between Public Relations and Marketing in real time. It allows you the opportunity to engage and communicate your brand in real time. Keep it simple, make it fun and be authentic and you’ll soon find your social media success!

If you find yourself struggling, shoot us an email. We’d be more than happy to give you a few pointers to put you in the right direction. In the meantime, share this article with fellow professionals and small business owners who you think may be interested and let us know what you think! We love chatting on Twitter or in the comments below!

Top 3 Reasons to Hire a Social Media Professional

1

Social media marketing is a not a difficult concept. It’s pretty logical and straightforward once you understand the basics, but a lot of times, you simply don’t have the time to break it apart and figure it out. Social media management requires consistency, constant effort. It requires strategic planning and research, and can turn into a full-time job if you’re really trying to make your social media presence work for you. The problem is that you didn’t go into business to spend 4-8 hours a day on your social media marketing. As a small business owner or an independent business professional, that time can be spent doing other things for your business and focusing on your core values.

Most professionals understand the importance and value of social media management. Even so, social media management is usually the first thing to fall to the wayside due to the fact there is simply not enough time to execute an effective social media plan. That is where social media professionals come in. As social media professionals, we’ve dedicated our time and energy to focus on mastering the art of social media management. Due the fact that social media marketing is what we focus on, we’ve taken the time to learn how to make social media work for you.

Here are 3 major reasons to hire a social media professional.

1We know all things social media, just like you know all things pertaining to your industry. You wouldn’t let your local plumbing expert build you a car because your local plumbing expert is neither a mechanical engineer, nor an auto mechanic. If you want it done right, it just makes sense to hire an expert to do expert work. We always say not to overthink social media, but you really shouldn’t underestimate it either. If you want your social media platforms to be effective in helping to grow your online presence and increase revenue, this isn’t something you want to half-ass. Consulting a professional will help to point you in the right direction and enable you to understand where your focus should be pertaining to your social media account. Often times, we try to absorb too much at once, and when you’re trying to start, operate, and market your business, it’s hard to figure out what aspect to focus on. A good social media professional can help you assess everything and put it into easy, bite-sized pieces that can better fit into your schedule.

2You want to get to the next level in your business. We’ve encountered several clients who’ve done an awesome job in marketing themselves via their social media accounts along with other methods, and seem to be experiencing great success from their organic growth, but have gotten to a point where they don’t seem to be growing anymore and the strategies they’ve previously implemented have become less effective or completely ineffective. At this point, it makes sense to contact a social media professional to help you get from behind that brick wall. As professionals, we can assess your current strategy and pinpoint where the issue is and how to improve upon it. If you seem to have done a great job on your own, imagine what can be done if you bring us in to help out!

3You simply don’t have the time to figure it out BUT you know it’s important and want it done right. There’s no shame in admitting that you don’t have the time to do social media, the shame is when you completely ignore it and act as if it’s not important. (Shame on you!) Several social media professionals, including ourselves, offer the option of full implementation, where you essentially outsource your social media platforms to us and allow us to manage the whole kit and caboodle. This is where you absolutely MUST MUST MUST hire a professional. Social media professionals, the good ones anyway, can help you create an online identity for your business; not just a presence. An online identity is essentially your brand i.e., the culture of your business, its voice, stylistic aspects, appearance… all of those factors that are usually afterthoughts or non-thoughts to a non-professional are primary points of focus to true social media professionals. It’s the little things that set you apart from the competitor that a social media professional can contribute to your business when you don’t have the time. We take the time to understand and dissect your target market and mold your social media marketing platforms to fit that demographic.

Easy peasy, lemon squeezy…Basically it makes your life easier by hiring a social media professional. Those 4-8 hours it takes to make your social media what it needs to be to differentiate yourself could easily be spent focusing on the core values of your business/ personal brand. Even if you only seek consultation and don’t go for the kit and caboodle route, you can save time. If you can save an hour a day, 5-7 a week, 20-30ish a month, where would you invest that time? A nap would be nice, meditation, lunch, a new project, a craft, perhaps? As entrepreneurs, we struggle with time and often try to be too many places at once, with a social media professional, you can streamline all of that and be more efficient with the mere 24 hours a day that we are all allotted. It’s really a no brainer =D

As always, share your ideas with us. We’d love to hear what you have to say. We hope you found this post useful and informative. Please leave your comments below and feel free to connect with us on Twitter!